Shipping policy
AVENN – Shipping and Delivery Policy
Last Updated: 9 October 2026
Thank you for shopping with AVENN. We work to ensure that orders are packed securely and delivered efficiently.
1. Shipping Coverage
We deliver to eligible postal codes across India, subject to courier service availability and product-specific shipping restrictions.
Delivery availability will be confirmed during checkout or before order acceptance.
2. Order Processing
Orders are generally processed within 3-4 business days, excluding applicable holidays.
Orders placed on weekends or public holidays may be processed on the next working day.
3. Estimated Delivery Time
Estimated delivery times depend on the destination, courier availability, and product type.
Estimated delivery: 7-8 business days after dispatch.
The estimated delivery date or range will be communicated where available.
4. Shipping Charges
Shipping charges are calculated according to the applicable shipping rates, order value, delivery location, and product characteristics.
The applicable shipping charge will be shown before order confirmation.
Free shipping, where offered, is subject to the conditions displayed at checkout or in the relevant promotion.
5. Order Tracking
Where tracking is supported by the delivery partner, customers will receive tracking information through the contact details provided at checkout.
6. Delivery Delays
Delivery may be affected by weather, public holidays, courier disruptions, incorrect addresses, or other circumstances outside our reasonable control.
If an order is materially delayed or cannot be fulfilled, customers may contact us for assistance and any remedy available under applicable law.
7. Incorrect or Incomplete Addresses
Customers should provide accurate delivery addresses and contact information.
Additional delivery attempts or address corrections may result in charges where permitted and communicated in advance.
8. Damaged or Missing Deliveries
If a package arrives damaged, contains an incorrect item, or is missing an item, please contact our support team promptly.
Provide the order number, a description of the issue, and photographs where available.
9. Undeliverable Orders
Orders returned to us because of unsuccessful delivery attempts or incorrect addresses will be reviewed for redelivery or refund eligibility in accordance with applicable law.
10. Contact Us
AVENN
Website: https://avenn.in
Email: avenn.india@gmail.com
Business Address: Surat, Gujarat, India