Refund policy
AVENN – Return and Refund Policy
Last Updated: 9 October 2026
At AVENN, we aim to provide a reliable and satisfying shopping experience. We understand that occasionally a product may arrive damaged, defective, incorrect, or not as expected.
Return Eligibility
Eligible products may be returned within 3 days of delivery, subject to the conditions below:
• The product must be unused, in its original condition, and with original packaging, tags, and accessories.
• Proof of purchase or an order number must be provided.
• Products must qualify for return under the applicable product category.
Non-Returnable Products
For hygiene, safety, and product integrity reasons, the following products may not be eligible for change-of-mind returns:
• Opened or used food products, groceries, spices, dry fruits, nuts, and seeds.
• Opened personal care, beauty, or hygiene products.
• Perishable or short-shelf-life products.
• Products specifically marked as non-returnable on their product pages.
• Other products that cannot safely be resold once opened.
These exclusions do not limit customers’ applicable legal rights for defective, damaged, misdescribed, or incorrectly supplied products.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, expired, or incorrect product, contact us promptly at avenn.india@gmail.com, preferably within 48 hours of delivery.
Please provide:
• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging, where available.
We will review the issue and offer an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.
Return Process
1. Contact our customer support team before sending a product back.
2. Provide your order details and reason for return.
3. Wait for return instructions and approval where applicable.
4. Follow the provided return or collection instructions.
Return shipping costs will depend on the reason for return and the applicable law. Customers will not be charged return shipping for issues for which AVENN is legally responsible.
Refunds
Once a refund is approved, it will be initiated to the original payment method where possible.
Refund processing time: 15 business days after approval. Banks and payment providers may require additional time.
For Cash on Delivery orders, where offered, refunds may require verified bank or other supported payment details.
Order Cancellation
Customers may request cancellation before an order has been dispatched. Once dispatched, cancellation or return eligibility depends on the product and applicable policy.
Contact Us
AVENN
Website: https://avenn.in
Email: avenn.india@gmail.com
Business Address: Surat, Gujarat, India
We reserve the right to update this policy, subject to applicable consumer protection laws.